The Provider offers individual, personalized consultations and mentoring sessions related to scalp and hair care. These services are educational and advisory in nature and do not constitute medical treatment or professional cosmetology licensing.

Services include:

* One-time consultations tailored to the Client’s needs and goals.
* Ongoing mentoring programs consisting of 4 video calls within 4 weeks + 2 weeks of written support (as a bonus, not a paid feature).
All services are provided online.

By completing payment for the service via Paddle or any authorized payment method (including cryptocurrency), you agree to the terms of this Agreement. This constitutes full legal acceptance under international e-commerce laws.

You certify that you are acting voluntarily and acknowledge that the service is not medical in nature. You also confirm that you have the right to use such services under the laws of your jurisdiction and your physical condition allows for participation.

You must be at least 18 years old or the legal age of majority in your country to use the Services.

* Payment must be made in full prior to receiving services.
* Accepted currencies: USD, EUR, and supported cryptocurrencies.
* Transactions are processed via Paddle or trusted crypto wallets.
* All prices are exclusive of transaction or currency conversion fees.

Consultations:

* Cancellations made more than 24 hours in advance are eligible for rescheduling or refund minus payment processing fees.
* Less than 24 hours’ notice or failure to attend is considered service delivered — no refund.
* More than one rescheduling without valid reason may result in termination without refund.

Mentorship Program:

* Cancellation over 24 hours before the first call: full refund (minus fees).
* After first call: partial refund calculated based on unused sessions.
* If the Client requests to reschedule more than once or disrupts the mentoring timeline without prior agreement, the Provider may end the program without refund.

Digital Materials:

* No refunds are issued for digital downloads or video materials once access has been granted, unless there is a documented technical failure.
* If you previously received a refund for a digital product, further refunds will not be granted unless a valid reason is demonstrated.

Refund Method:

* Refunds are issued to the original payment method, including crypto (minus blockchain fees).
* Crypto refunds may take up to 14 business days.

By purchasing or using the Services, you agree to:
* Provide accurate and complete information in your intake form.
* Attend sessions on time and ensure a stable internet connection.
* Follow recommendations responsibly, understanding that results depend on your consistency.
* Use all materials exclusively for personal use — redistribution or resale is strictly prohibited.
* Maintain respectful and professional communication at all times.
* Refrain from aggressive behavior, pressure, or attempts to manipulate service terms — such conduct may lead to immediate termination of cooperation without refund.
* Understand that the Provider reserves the right to refuse future service in case of repeated violation of these terms.

All personal information is handled in accordance with Argentina’s data protection law and GDPR principles.

By using the Services, you consent to the collection and storage of your data for service provision and communication. Testimonials and photos are shared only with your written consent.
You may request access, correction, or deletion of your data at any time.

All materials, recommendations, templates, and strategies shared during the service are the intellectual property of the Provider and are protected under copyright law.

You may not copy, distribute, modify, or share any materials without explicit written consent from the Provider. Materials are for private use only.

The Provider makes no promise of guaranteed results. Success depends on your individual biology, lifestyle, and consistency. Services are delivered “as is” and reflect the Provider’s best professional judgment based on the information you provide.

To the extent permitted by applicable law:

* The Provider is not liable for indirect, incidental, or consequential damages, including emotional distress, perceived harm, or unmet expectations.
* Maximum liability is limited to the amount you paid for the service that caused the issue.
* You bear full responsibility for applying the received information and for ensuring your technical ability to participate in sessions.

The Provider is not liable for delays or failure to perform due to circumstances beyond reasonable control — including illness, natural disasters, digital platform failure, internet outages, or regulatory changes.

This Agreement is governed by the laws of Argentina.

Disputes shall be resolved through good-faith negotiation. If unresolved, they may be submitted to the courts of Ciudad Autónoma de Buenos Aires, unless local consumer law mandates otherwise.

The Provider may update this Agreement. Clients will be notified via email or through the website at least 24 hours prior to changes taking effect.

The Provider reserves the right to decline or discontinue service if:

* You repeatedly violate the terms of this Agreement
* There is evidence of manipulation, deception, or consumer harassment
* Your communication becomes inappropriate, threatening, or legally sensitive

For questions or data inquiries:
📧 sashazhukova.hair@gmail.com